Senior Product Leaderbuilding what customers actually keep using.
Pradeep Kumar Narapuram — Senior Product Leader — B2B SaaS, Salesforce & AI | 18+ Years in Tech | Driving Revenue & Retention Through Customer Insight | 0→1 & Scale
Driving digital transformation across Salesforce, ERP and enterprise product strategy.
Strategic Business Consultant & Product Leader with 18+ years in global IT, solving complex workflow and transformation problems across SCM, Retail, Healthcare, Energy, Lottery and Public Sector domains. I drive digital transformation, Salesforce and ERP implementations, and enterprise product strategy that cut cycle times, unlock revenue and improve user experience.
I've led full product lifecycles — from vision and roadmaps to delivery and adoption — launching two products that contributed to a 10% revenue uplift and delivering a 55% reduction in permit management cycles for a major utility client. I routinely lead multi-million-dollar programmes across NA, EMEA and APAC, and build high-performing, multi-cultural onshore–offshore teams that ship with high morale and low attrition.
End-to-end ownership from vision and roadmap through release and post-launch — with clarity on trade-offs, KPIs and business value.
Service Cloud, Licensing, Field Service, ServiceMax and ERP integrations (Oracle, SAP, AWS, WMS, Documentum) delivered at enterprise scale.
As-Is/To-Be analysis, JTBD, UAT and behavioural data — converted into products that solve real, high-stakes market problems.
Salesforce AI Associate & AI Product Management (IIT Kanpur) certified — leveraging emerging tech as a strategic lever for efficiency and reach.
Eighteen years, one thesis: ship what sticks.
- Dec 2025 — PresentProduct ManagerAezion Technologies Pvt Ltd. · Hyderabad, IN
Owning product lifecycle across development, launches, iterations and post-launch support — representing user needs and aligning engineering, design, sales and leadership.
- Overseeing product quality assurance and performance monitoring across the release cadence.
- Conducting research, gathering feedback and ensuring the product solves real problems for users.
- Driving stakeholder alignment across engineering, design, sales and leadership for smooth execution.
- Sep 2016 — Oct 2025Business Consultant · Product OwnerTech Mahindra Ltd. · India & Americas
Directed end-to-end requirement management, backlog prioritization and stakeholder alignment for multi-million-dollar Salesforce and ERP transformation programs across Healthcare, Utilities, Energy and Public Sector.
- Led functional ownership of RFP cycles — requirement discovery, solution blueprinting and scope evaluation for winning proposals.
- Delivered Salesforce implementations across Sales Cloud, Service Cloud, Licensing, PTMS and Inspections & Auditing modules.
- Streamlined permit management workflows for Florida Power & Light — 55% cycle-time improvement; onboarded 1,200+ users to PTMS.
- Re-engineered service delivery workflows for Terumo BCT — $200K in cost savings within the first six months.
- Led cross-functional onshore–offshore teams (6–15 FTEs) with strong performance management and consistent client satisfaction.
- May 2013 — Sep 2016Lead IT Business AnalystHarman Connected Services · Bangalore, IN
Led analyst pods across enterprise programs — translating business needs into functional specs, driving UAT and onboarding stakeholders through structured delivery.
- Owned BRD, FRS and requirement traceability across multi-quarter initiatives.
- Partnered with global product and engineering on integrations across enterprise platforms.
- Mentored junior analysts and established analysis quality standards.
- Jun 2010 — Feb 2013IT Business AnalystVerizon Data Services · Hyderabad, IN
Analyzed complex telecom data workflows and supported enterprise programs with disciplined requirement engineering and stakeholder management.
- Translated stakeholder needs into detailed user stories, wireframes and process maps.
- Partnered with engineering teams on integrations and UAT cycles.
- Nov 2006 — May 2010IT Business AnalystGopal Systems · Apps Associates · Hyderabad, IN
Foundational years in enterprise IT analysis — Oracle ERP, SAP and early cloud integrations. Moved from analyst to trusted delivery partner.
- First hands-on exposure to Oracle ERP and SAP integration delivery.
- Built rigour in requirements, UAT, and structured documentation that still underpins my practice.
Case studies where the numbers moved.
PTMS for Florida Power & Light — 55% cycle-time improvement, 1,200+ users onboarded
Delivered a Permit Tracking Management System giving FPL real-time visibility of permits requested from government. Automated the full permit lifecycle — down from 90 days to 45 days.
Baker Hughes Job Center RTS — unifying Salesforce and field operations
Led an offshore product delivery team of 8, driving seamless integration between Salesforce and FieldFX. Owned backlog strategy, user stories, defect prioritization and sprint commitments — strengthened governance via JIRA/Confluence traceability.
Terumo BCT — $200K savings via global service workflow redesign
Implemented a large-scale ServiceMax–SAP integration across NA and EMEA. Standardized service operations, drove cross-regional alignment and achieved measurable operational savings within six months.
NH Lottery Commission — licensing, service, inspections & auditing transformed
Owned the Salesforce product portfolio spanning Licensing Management, Customer Service, Inspections and Auditing — ensuring full alignment with regulatory and operational needs. Ran whiteboarding workshops, critical-path scenarios and train-the-trainer enablement.
I don't just spec product — I ship it.
A selection of some of the AI-powered products I've conceived, designed and shipped end-to-end — from problem framing to full-stack implementation.
Lekka Charam
Family finance disciplineDesigned a lightweight family finance app that consolidates expenses and budgets into a single view, improving visibility and monthly discipline for non‑technical users.
Sudarshana Kavach
Secure identity vaultBuilt a minimal, privacy‑first vault for IDs and passwords to replace ad‑hoc notes and chats, reducing cognitive load and security risk for everyday users.
Vamsa Vriksham
Living family treeCreated a genealogy app that lets families capture and explore their lineage over time, preserving relationships and stories in a structured, shareable model.
Anushasana
Habit systems for lifeDeveloped a focused habit app that emphasizes simple routines and streaks across health, learning and spirituality, supporting sustainable behaviour change rather than vanity tracking.
The muscles I've built over 18 years.
Grouped the way I actually use them on a Monday — not the way a resume parser would sort them.
- CertifiedAI Product ManagementIIT Kanpur
- CertifiedProject Management Professional (PMP)PMI
- CertifiedProfessional Scrum Product Owner (PSPO)Scrum.org
- CertifiedProfessional Scrum Master (PSM)Scrum.org
- CertifiedSalesforce Certified Associate — AISalesforce
- CertifiedSalesforce Certified Business AnalystSalesforce
- CertifiedSalesforce Certified AdministratorSalesforce
- Product Lifecycle Management
- Product Vision & Roadmaps
- Backlog Grooming & Prioritization
- GTM Strategy
- SWOT & Competitive Analysis
- Agile / Scrum / Waterfall
- User Story Writing & Mapping
- Sprint Ceremonies
- Impediment Management
- Release Management
- As-Is / To-Be Analysis
- Requirement Gathering
- Gap Analysis
- BRD / FRD / FSD / HLD
- UAT & A/B Testing
- Salesforce (Service, Licensing, Field Service)
- ServiceMax
- Oracle ERP · SAP
- AWS (Integration)
- JIRA · Confluence · Rally
Notes from the field — in product, design and AI.
AI Product Management
AI is no longer distant — it's a daily product-management tool. Let it handle the repetitive first pass so humans stay focused on creativity, judgement and the final call.
Balancing Symmetry and Completeness in Design
Symmetry fosters stable, scannable designs via Gestalt completeness/closure; balance with subtle asymmetries on a grid, clean hierarchy/whitespace, and user tests for quick task flow.
Empathy in Design Thinking
Product managers blend user empathy with leadership: listen deeply, guide past flawed requests, explain realities, and co-create trusted, innovative solutions.
“Pradeep possesses a remarkable talent for dissecting complex business needs and devising effective solutions. His work directly contributed to fostering our revenue growth and ensuring the seamless execution of our projects. He adeptly bridged the gap between technical and non-technical stakeholders, making complex technical concepts accessible and actionable for everyone involved. I recommend him with the highest confidence in his ability to bring exceptional value and forward-thinking innovation to any team.”
Let's build something customers keep using.
Whether it's an advisory engagement, a full-time leadership role, or a stuck roadmap you want a second pair of eyes on — I'd love to hear about it.
- pradeep.narapuram@gmail.com
- linkedin.com/in/pradeepnarapuram
- Hyderabad, India